The limitation right now isn’t effort or creativity. It’s that
demand isn’t structured.Sales depend too much on:
- random posts
- walk-ins
- occasional ads
- good weeks followed by quiet ones
This creates a constant feeling of uncertainty - not because marketing doesn’t work, but because
it isn’t predictable. This stage is very common. It usually appears when a shop grows beyond word-of-mouth, but before a real sales system is built.
What this diagnosis really means.You’re not short on ideas. You’re short on
a clear path from attention to order to repeat purchase.Typical signs at this stage:- some days are busy, some are slow, with no clear reason
- content is posted, but results feel inconsistent
- advertising works “sometimes”, but numbers aren’t fully trusted
- most effort goes into attracting new customers, not bringing them back
The business is active - but fragile.
The goal here is not more content or more ads.
The goal is
turning interest into a reliable flow of orders.The 3 operational numbers that matter most (and how to calculate them)1. Conversion Rate - how many messages turn into ordersThis shows whether attention becomes revenue.
How to calculate it (weekly):- count incoming inquiries (DMs, messages, calls)
- count completed orders
Orders ÷ Inquiries = Conversion rate
Example:Conversion = 40%
What to look for:- below 25% → offer or response problem
- 30–45% → healthy
- 50%+ → strong
Low conversion is usually about clarity, speed, or offer - not demand.
2. Customer Source Clarity - where orders actually come from
This shows whether demand is intentional or accidental.
How to calculate it:For one week, simply ask or note:
- walk-in
- Instagram organic
- paid ads
- repeat customer
- referral
Then count.
What to look for:- if one source dominates → dependency risk
- if you “don’t know” → growth is not controllable
You can’t scale what you don’t track.3. Repeat Rate - how many customers come back
This shows whether you’re building a business or restarting every month.
How to calculate it (monthly):- number of customers who ordered before
- ÷ total customers
- = Repeat rate
Example:- 90 total customers
- 30 repeat
Repeat rate = 33%
What to look for:- below 20% → expensive growth
- 30–40% → healthy
- 50%+ → strong brand and retention
Repeat customers stabilize revenue and reduce stress.